Customer Service at [email protected] or 1(213) 746-7554
Cancellation Policy
Orders unpaid or Credit Card declined within 3days may be subject to automatic cancellation if the customer cannot be reached.
Shipping Policy
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
A UPS COD fee of $13.00 will be charged to the customer if the customer would like to pay via C.O.D. If the C.O.D box is returned to the company due to the customer providing a incorrect address or the customer was not present at the provided adress at the time of delivery the customer will be charged $13.00+shipping fee again for the each subsequent attempt.When placing an order, please leave any special comments in the "Comment Box" with any important information we should know. This can be credit card information, cell phone numbers, just in case we cannot reach you, special requests, etc. Thank you and we appreciate your business. If you have any further questions please feel free to contact us.
Return Policy
We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with any of our LYDIA USA products. We will assist you with prompt refund or exchange. All returns & exchange orders must be notified within 7days upon receiving the order. Return refunds will be issued back after we received the items and after they are inspected by our Return/Exchange Department. Item must be returned in its original condition always.
*ALL CLEARANCE ITEMS ARE FINAL SALE, AND THEY CAN NOT BE RETURNED*
We will not refund or any items if it was…Worn Washed Altered Snagged Ripped Stained(i.e. Make-Up) Orders(i.e. Cigarette smoke, perfume, etc.) or any other damage caused by the receiver. All returns must have a Return Authorization Numbers(RA#) Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. This way we will be able to issue the refund faster without any confusion. We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges. **All other returns that surpasses the return period, excluding manufacturer defects, are subject to a 20% restocking fee for regular orders.
** If you received a damage items, please take a photograph of the damage and send us an E-mail as soon as possible. Once we receive this notice we will contact you can provide you with a Return Authorization Number as a reference to your return request. This process must be done with 14days upon receiving the order.
* Customer Service : [email protected] or (213)746-7554
Proposition65
The following is a notice to residents of California regarding Proposition 65:
California’s Proposition 65 entitles California consumers to special warnings for Products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. Some of our products such as clothing, jewellery made of vinyl or imitation leather may contain traces or lead. In accordance with Proposition 65, We issue the following warning to our California customers:
WARNING: Some Products on our Online Store from time to time may contain chemicals that are known to the State of California to cause cancer and birth defects or other reproductive harm and may be included on the Proposition 65 chemical list. If you need additional information to make your purchase, please email us at:[email protected] We will respond as soon as possible to provide you with the information We possess about the materials within our products.
For more information on Proposition 65, please visit www.P65Warnings.ca.gov